TEAM DEVELOPMENT – AN EXPENSE OR AN INVESTMENT?
It’s an interesting question to ponder, but I’m guessing that most salon owners would come down on the side of investment.
So ask yourself these questions –
- Do all my team understand the salon culture and my expectations of them?
- How do I introduce new staff?
- How often do I review and assess all my staff performances?
- Do I have problems keeping my staff?
- Do I have training plans in place for the entire team as well as each individual employee?
The answer to these questions mostly comes down to the structure you have in place. If you have a current policies and procedures manual, salon culture and expectations will be laid out there.
If you have an induction manual, introducing new staff won’t be a ‘wing it and hope’ affair.
Performance review dates will be in your calendar.
Training plans will have been discussed and documented. Ongoing staff development is integral to attracting and retaining the right people for your salon.
It is well known that people thrive best in a structured environment where they know the rules, boundaries and expectations. Involve them in the process and they’ll buy in. Your team members are exactly the same.
Structure, Structure, Structure
If you don’t involve everyone in your salon you can never have a true buy in.
A proper induction process is paramount to making a new team member feel welcome. This is the beginning of a new relationship so plan for it to be a great success.
Performance appraisals and training plans:
A performance appraisal should consist of four parts-
- Reviewing the achievements of the past
- Planning ahead – developing plans for the future, including personal development planning and removing obstacles to performance
- Feedback on performance
- Action or training required
Be sure to communicate with your team.
It is important to discuss and determine each individual staff member’s training needs and put into place a plan to develop those areas.
How can your team give you their best performance if they haven’t been given the necessary skills? Motivating your team can help keep the ones you want, and even help you get more out of the non-performers? We don’t want to set our team up to lose.
It is important to provide positive feedback and recognition when it is deserved. Understanding what people need to be successful can help you support and develop your staff into better people.
It is one thing to realise the necessity of a training program, it is something entirely different to get one started.
It is important to develop your team to reinforce your salon’s position in the market place and strengthen team spirit.
Remember it is never too late to start developing your team. “Don’t look back unless you want to go there.”
And finally – your team is such a valuable asset of your business – enjoy them, develop them, and treat them how you would like to be treated yourself!
Faye Murray is a business coach and business and motivational speaker exclusively working with hair and beauty salons. She has a depth of experience that is so extensive, gathered over more than 15 year of coaching that allows her to understand what salons need for success.
Comments are closed